Browse All Events

Red Flags for Receptionists - Online

Half day course
This event has already taken place
Browse Upcoming Events

Red Flags for Receptionists - Online

Thu, 5 Oct 2023 Half day course

Event Dates

Thu, 05 Oct 2023

Event: 9:30 am - 12:30 pm

Live Online

Suitable For

  • Practice Staff
  • Receptionists

About

Event Details

It is important to note that this training is for Reception Staff that have successfully completed the EQUIP 2 Day CPD Accredited Care Navigation training course ONLY or experienced Receptionists.

Non Clinical staff cannot triage, they are not medically trained, but they can assist in ensuring the patient is seen in an appropriate timeframe.

Receptionists are often the patient’s first contact and are the gatekeepers to the clinicians.  Changes in the way our receptionists are having to work, requires them to be skilled and have confidence in sensitively ascertaining the nature of the patient’s need and exploring with them, safe and appropriate options.  This includes recognising red flag symptoms which require urgent medical attention.  They play an important role in assigning patients to the most appropriate level of care at the right time.  This course is for reception and administration staff who have experience with care navigation/reception.

What are Red flags

  • Red Flag Symptoms - Remember minor and major illness can have the same presenting features
  • Chronic Disease
  • Minor injury
  • Minor illness
  • Warning signs and symptoms
  • Risk assessment

About the Trainer

Katie Francis

Katie Francis

Event Contact

Essex Equip Ltd EQUIP Danuta Suett 01376 318732 [email protected]

Related Events

Women's Health Conference 2025

Suitable For AHP (Allied Healthcare Professional) Clinical Pharmacist GPs
Wed, 15 Oct 2025
9:00am - 5:00pm
In Person
Hatfield Place, Chelmsford

Pelvic Organ Prolapse Management

Suitable For ANP (Advanced Nurse Practitioner) Clinical Pharmacist GPs
Mon, 9 Feb 2026
9:30am - 12:30pm
In Person
Essex EQUIP Ltd, Witham

Two Day Minor Illness Course

Suitable For AHP (Allied Healthcare Professional) Nurses Nursing Associate
17 Jun - 18 Jun 2025
2-day course
In Person
Essex EQUIP Ltd, Witham