Jacki has been in education and training for the past 30 years in the South Lakes area. She has a relaxed, friendly teaching style, creating an atmosphere where learning is stimulating and inclusive. Her vast experience in the public sector has meant that she has a wealth of stories upon which to draw. In her training, she applies techniques that help learners to develop mental links and associations so that they can retrieve their newly acquired knowledge and skills on returning to the workplace. Jacki is person who brings a deeply empathetic, person-centred approach to her communication training. She believes that everyone has untapped potential, and her passion is about helping her delegates to make connections in the way they think and communicate that will bring growth both personally and professionally. When not training, Jacki enjoys wild swimming and experiencing all that the Lake District has to offer.