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Developing your Front of House Skills - online

1 day course
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Developing your Front of House Skills - online

Tue, 5 Dec 2023 1 day course

Event Dates

Tue, 05 Dec 2023

Event: 9:30 am - 4:30 pm

Live Online

Suitable For

  • Practice Staff

About

Event Details

This interactive one day course is accredited by the CPD Certification Service.  It is designed for staff in general practice who are new to the role of GP Receptionist or Medical Secretary.  The aim is to provide students with the knowledge, confidence and skills they need for a patient facing role in general practice.

It covers the role of the receptionist/medical secretary, communication skills, dealing with difficult situations, confidentiality and managing patient information.

This day will cover:

  • Understanding the role of GP receptionist/medical secretary
  • Developing effective communication skills
  • Awareness of responsibilities regarding confidentiality and managing patient information

This full day workshop will be delivered ONLINE using Microsoft Teams

To download Microsoft Teams - Click here

About the Trainer

Katie Francis

Katie Francis

Event Contact

Essex Equip Ltd EQUIP Danuta Suett 01376 318732 [email protected]

Event Partners

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