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Correspondence Management & Workflow Optimisation - Online

2 day course
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Correspondence Management & Workflow Optimisation - Online

3 Jul - 10 Jul 2024 2 day course

Event Dates

Important information

You are required to attend all dates in order to complete this training.

Wed, 03 Jul 2024

Event: 9:30 am - 1:00 pm

Live Online

Wed, 10 Jul 2024

Event: 9:30 am - 1:00 pm

Live Online

Suitable For

  • All Practice Staff
  • Practice Managers
  • Practice Staff

About

Event Details

This course is accredited by the CPD Certification Service.

This 1 day course (2 morning sessions) is for Managers, experienced Administration Staff, Scanners and Read coders. The training programme is based on NHS England’s correspondence management and optimisation recommendations.

The aim is to provide students with the knowledge, confidence and skills to process all incoming correspondence about patients from hospitals, community services and other healthcare organisations freeing up GPs time.

This workshop is a mix of theory and practice with taught sessions, discussion and group work.  There is also the opportunity to share good practice and discuss the implementation of safe processes and policies

Course content is as follows:

  • Explanation of correspondence management and workflow optimisation
  • What is a low-risk letter type?
  • Identifying key actions, read codes, and medication changes
  • Understanding the clinical system - default areas, templates, capturing information
  • Enhance staff Read code knowledge (SNOMED)
  • Protocol and processes to ensure the optimisation works smoothly and in a way the partners feel comfortable with the way letters are handled
  • Group work - discussions, exercises and practical work

 

About the Trainer

Katie Francis

Katie Francis

Event Contact

Essex Equip Ltd EQUIP Danuta Suett 01376 318732 [email protected]

Event Partners

CPD Certification Service

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