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Conflict Resolution De-escalation and Resilience Training - In person
Half day course
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Conflict Resolution De-escalation and Resilience Training - In person
Wed, 24 Apr 2024 Half day courseConflict Resolution De-escalation and Resilience Training - In person
New
Tue, 3 Jun 2025
9:30am - 1:00pm
Online
Event Dates
In-Person
Essex EQUIP Ltd, 1 Freebournes Court, Newland Street, Witham, Essex, CM8 2BL
Suitable For
- Practice Staff
About
Event Detail
This half-day training session is designed for Reception/Front of House Staff. The aim of the course is to equip them with the skills to have difficult patient conversations and increase their resilience by teaching them skills/tips and how to manage conflict.
- What is resilience and conflict resolution
- What is your style for managing conflict
- Resilience and managing conflict go together
- Warning signs of frustration, anger and impatience
- Communication
- Verbal & non-verbal communication skills
- Body language
- Four types of non-verbal communication
- Assertion Model
- Difficult situations experienced, suggestions of dealing with them
- Discuss experiences
- Summary
Women's Health
About the Trainer
Katie Francis
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