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Conflict Resolution De-escalation and Resilience Training - In person

Half day course
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Conflict Resolution De-escalation and Resilience Training - In person

Wed, 24 Apr 2024 Half day course

Event Dates

Wed, 24 Apr 2024

Event: 9:30 am - 1:00 pm

In-Person

Essex EQUIP Ltd, 1 Freebournes Court, Newland Street, Witham, Essex, CM8 2BL

Suitable For

  • Practice Staff

About

Event Detail

This half-day training session is designed for Reception/Front of House Staff.  The aim of the course is to equip them with the skills to have difficult patient conversations and increase their resilience by teaching them skills/tips and how to manage conflict.

  • What is resilience and conflict resolution
  • What is your style for managing conflict
  • Resilience and managing conflict go together
  • Warning signs of frustration, anger and impatience
  • Communication
  • Verbal & non-verbal communication skills
    • Body language
    • Four types of non-verbal communication
  • Assertion Model
  • Difficult situations experienced, suggestions of dealing with them
  • Discuss experiences
  • Summary

About the Trainer

Katie Francis

Katie Francis

Event Contact

Essex Equip Ltd EQUIP Danuta Suett 01376 318732 [email protected]

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