Event Details

This training course has been commissioned by NHS Southend and Castle Point & Rochford CCG

This training session will be delivered ONLINE using Microsoft Teams.

To download Microsoft Teams - Click here

PLEASE USE A LAPTOP WITH A CAMERA & MICROPHONE IF AT ALL POSSIBLE

This workshop will deliver Care Navigation Update Refresher training to non-clinical staff working in GP practices. The training programme is based on the essential level competency domains in the Health Education England ‘Care Navigation: a competency framework’ document

The aim is to provide non clinical staff with a refresher session, enhancing their knowledge, confidence and skills they need to safely facilitate patient flow through the complicated health and social care system, as well as improving the outcomes for patients and their carers. The course covers relevant theory and practice with taught sessions, discussion and group work. It will also cover risk management, when its appropriate to care navigate and safety netting

The student will:

• Understand the role and responsibilities of a Care Navigator
• Understand the differences between all types of consultations offers (telephone, video, face to face)
• Understand what is needed for effective communication, active listening, accurate sign posting, safety netting and prioritisation
• Discuss how to overcome some of the barriers, managing difficult situations and conflict